Customer Experience Associate

3 days ago


Rio Grande City, Texas, United States McCoy's Building Supply Full time
Customer Service Position

About the Job

We are seeking a Customer Experience Associate to join our team at Mccoy's Building Supply. As a key member of our sales floor, you will be responsible for providing exceptional customer service, assisting customers with purchasing merchandise, and maintaining a positive shopping experience.

Main Responsibilities:
  • Greet and interact with customers in a friendly and professional manner.
  • Consult with customers to understand their needs and preferences related to available merchandise.
  • Demonstrate and explain available merchandise, selecting and suggesting options suitable for the customer's needs.
  • Assist customers in resolving complaints, including escalating them to management when appropriate.
  • Investigate and resolve customer problems with products or services.


Requirements:
  • Excellent customer service skills.
  • Good verbal communication skills.
  • The ability to operate available equipment, such as cash registers, calculators, or scanners.
  • Basic mathematical skills, as needed to make change and give refunds.


Compensation:
$13.50 per hour.

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