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Cyber IT Specialist
2 months ago
Peraton is seeking a highly skilled Cyber IT Specialist to join our team in Beltsville, MD. As a Cyber IT Specialist, you will be responsible for providing leading cyber and technology security experience to enable innovative, effective, and secure business processes.
Key Responsibilities
- Monitor and respond to service requests in a timely manner.
- Track and detail all work through events logged and resolved in a government furnished ITSM tool.
- Diagnose and resolve customer reported system incidents, problems, and events.
- Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
- Provide status and outage communication via phone system, email communication, and applicable web sites.
- Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR.
- Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations.
- Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications.
Requirements
- Bachelor's degree and a minimum of 2 years' of relevant experience. An additional 4 years of experience may be substituted in lieu of degree.
- Ability to support 24x7x365 system monitoring, customer, and technical support role.
- Must be able to support 3rd Shift - 10:00 pm - 6:00 am.
- Have ONE of the following certifications: CCNA Security, CEH, CISSP, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP
- U.S. citizenship required
- Active Secret security clearance, with the ability to obtain a final Top Secret security clearance.
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
