Identity Verification Specialist
4 weeks ago
ID is a high-growth enterprise software company that simplifies how people prove and share their identity online. Our mission is to make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
Job SummaryWe are seeking a highly skilled Member Support Representative to join our team in Tampa, FL. As a Member Support Representative, you will provide mission-critical identity verification support to our users, ensuring a seamless and secure experience.
Responsibilities- Provide timely, accurate, and efficient service to our customers via email and/or video chat
- Verify member identification and follow verification procedures
- Work with other members to troubleshoot verification issues and provide a working solution
- Assist in documentation and playbook updates as necessary
- Previous experience in customer service based role
- Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
- Excellent written, verbal, and interpersonal skills
- Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
- Passion for delivering excellent customer service experiences
- Strong initiative, can-do attitude, and work ethic
- Excellent time management skills and attention to detail
- Flexibility to work nights, weekends, and holidays as needed
- Willingness and ability to train in-person at our Tampa, FL office
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
Equal Employment OpportunityID is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed.
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