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Customer Support Associate

2 months ago

Evansville, Indiana, United States The Judge Group Full time
About The Judge Group:

Our Mission: Our mission is to deliver exceptional service and support to our clients through a dedicated team of professionals. We are committed to fostering a work environment that values diversity and inclusivity, ensuring that every employee's contributions are recognized and appreciated.

Position Overview:

As a Customer Support Associate, you will engage with clients to address inquiries, resolve issues, and promote our services in a dynamic, high-volume call center setting.

Key Responsibilities:
  • Handle all customer service inquiries through various communication channels, ensuring a focus on effective resolution during the first interaction.
  • Provide direct assistance to customers via phone, email, and chat.
  • Perform necessary administrative tasks and data entry accurately.
  • Process requests for establishing or terminating service, as well as managing account identifiers.
  • Address billing questions, adjust accounts, negotiate payment plans, and follow up on customer issues.
  • Gather customer feedback to enhance service quality and prioritize urgent issues.
  • Collaborate with external service providers to manage service-related inquiries.
  • Ensure compliance with internal processes and regulatory requirements.
  • Identify opportunities to promote additional services that add value to the customer experience.
  • Work closely with various departments to resolve customer inquiries and enhance satisfaction.
Qualifications:

High school diploma or equivalent is required.

Experience:

A minimum of one year of experience in customer service, preferably in a fast-paced call center environment, demonstrating a strong ability to resolve customer issues effectively.

Physical Requirements:
  • Ability to communicate effectively in both written and verbal formats.
  • Capable of sitting or standing for extended periods.
  • Able to lift and move light objects as necessary.
  • Proficient in using a computer and standard office equipment.
Work Environment:
  • Participation in emergency response protocols may be required.
  • Willingness to work flexible hours, including potential overtime and shift rotations.
  • Must be able to respond to urgent situations as needed.
  • Ability to thrive in a fast-paced work environment.
Why Join Us?
At The Judge Group, you will be part of a team that values your contributions and supports your professional growth. We offer competitive compensation, comprehensive benefits, and opportunities for advancement. Join us in making a positive impact on the lives of our clients and the communities we serve.