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Batteries Plus Sales Associate

1 month ago

Huntington Station, New York, United States L7 Batteries Llc Full time
Job Title: Sales Associate

Join our team at Batteries Plus as a Sales Associate and contribute to the success of our store. As a key member of our team, you will be responsible for providing exceptional customer service, repairing devices, and maintaining a clean and organized store environment.

Responsibilities:
  • Provide technical support to customers, utilizing problem-solving skills and electronic cross-reference to repair devices.
  • Repair cell phones, tablets, and other devices, replacing screens, batteries, and other components as needed.
  • Assist with cycle count and inventory management to ensure accurate utilization of device repair inventory.
  • Rotate and stock inventory, maintaining a clean and organized store environment.
  • Follow all safety rules and regulations, wearing proper Personal Protective Equipment (PPE) as required.
  • Provide excellent customer service, greeting customers, determining their needs, and answering questions.
  • Suggest add-on items and directly communicate with customers about device repairs and status.
  • Maintain problem resolution proficiency standards and customer satisfaction levels, escalating situations to management when necessary.
Requirements:
  • High School education or equivalent required, with relevant experience strongly preferred.
  • 3-6 months of previous device repair experience, with demonstrated technical aptitude.
  • Demonstrated problem-solving skills, with the ability to use judgment in minor decisions and use some judgment as to the method of performance.
  • Excellent organizational skills, with the ability to work with relative independence on regular, routine duties.
  • Good listening and verbal communication skills, with a customer focus and general knowledge of customer service policies/procedures.
  • Demonstrated attention to detail and ability to effectively manage and track multiple commitments.
Physical Requirements/Work Environment:
  • This position requires the employee to regularly use hands to handle or touch electronic products, stand, walk, sit, frequently talk and hear; occasionally stoop, kneel, crouch, crawl, and reach above shoulders.
  • Lifting 10-20# on a regular and frequent basis, 50# on an occasional basis, and more than 50# on an infrequent basis.
  • Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and the risk of electrical shock.
  • The level of noise in the working environment is moderate.
Benefits/Perks:
  • Competitive wages
  • Career Growth Opportunities
  • Fun and Energetic Environment
  • Ongoing training
  • Employee Discount