Shift Lead
2 days ago
We are a team of passionate individuals who strive to create positive memories for our fans at Dairy Queen PNW. We are looking for a positive, energetic employee who is passionate about the Dairy Queen brand and delivering exceptional customer service.
Job Functions:- Be an ambassador of the Dairy Queen brand and maintain a professional image in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand, providing a warm and inviting atmosphere
- Strive to exceed fan expectations and deliver fan-first service through timely and quality service
- Assist in the management of specific areas of the restaurant during scheduled shifts, ensuring seamless operations
- Pace the crew to high levels of performance by understanding the importance of speed of service and resolving bottlenecks in workflow
- Assist the General Manager and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
- Ensure that the restaurant is properly organized and staffed, maintaining a clean and safe environment for fans and team members
- Calmly solve fan concerns and adhere to Dairy Queen's service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Model performance standards for all team members and work stations, demonstrating a genuine passion for excellence
- Perform other duties as assigned by management
- Minimum 6+ months of high-volume quick-service restaurant experience required
- High School diploma or equivalent
- Must be capable of supervising specific areas of the business in a fast-paced environment
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certifiable
- Highly organized and detail-oriented
- Work well under pressure-packed situations while maintaining a great attitude
- Comfortable standing for entire shifts and able to lift 50 pounds
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times
Job ID: PI251915637
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