Shift Lead

2 days ago


Spokane, Washington, United States Dairy Queen PNW Full time
About Us

We are a team of passionate individuals who strive to create positive memories for our fans at Dairy Queen PNW. We are looking for a positive, energetic employee who is passionate about the Dairy Queen brand and delivering exceptional customer service.

Job Functions:
  • Be an ambassador of the Dairy Queen brand and maintain a professional image in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand, providing a warm and inviting atmosphere
  • Strive to exceed fan expectations and deliver fan-first service through timely and quality service
  • Assist in the management of specific areas of the restaurant during scheduled shifts, ensuring seamless operations
  • Pace the crew to high levels of performance by understanding the importance of speed of service and resolving bottlenecks in workflow
  • Assist the General Manager and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
  • Ensure that the restaurant is properly organized and staffed, maintaining a clean and safe environment for fans and team members
  • Calmly solve fan concerns and adhere to Dairy Queen's service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
  • Model performance standards for all team members and work stations, demonstrating a genuine passion for excellence
  • Perform other duties as assigned by management
Requirements:
  • Minimum 6+ months of high-volume quick-service restaurant experience required
  • High School diploma or equivalent
  • Must be capable of supervising specific areas of the business in a fast-paced environment
  • Strong knowledge and application of safe food handling practices
  • Must be ServSafe certifiable
  • Highly organized and detail-oriented
  • Work well under pressure-packed situations while maintaining a great attitude
  • Comfortable standing for entire shifts and able to lift 50 pounds
  • Exhibit good manners, proper personal hygiene, and promptness
  • Have fun and maintain a positive attitude at all times

Job ID: PI251915637


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