Barista

The Barista is a key member of our hospitality team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

• Accept payment for food and beverages and make proper change for guests and fellow employees.
• Assist the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Collect money and/or credit cards from guests and make correct change.
• Operate the approved credit card machine.
• Prepare cashier report at end of shift.
• Payout servers' and service attendants' tips, if applicable.
• Perform opening and closing duties according to established side-work checklist.
• Be attentive of guests' needs and assist in providing a pleasant dining experience.
• Answer the phone according to standards.
• Communicate effectively and courteously over the telephone.
• Assist servers and host/hostess in the serving of guests, as needed.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Able to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.