Transportation Operations Manager

3 weeks ago

Phoenix, Arizona, United States Domino's Corporate Full time
Job Description

As a Transportation Manager at Domino's Corporate, you will be responsible for overseeing the delivery and service department, formulating and administering policies, programs, and procedures for the delivery and service department, including schedules, rates, routes, and assignment of drivers and vehicles. You will also be responsible for building and maintaining positive customer relationships, managing all customer service complaints and concerns effectively, and ensuring compliance with federal, state, company policies, local laws, transportation programs, and regulations.

Responsibilities
  • Ensure all team members have the necessary tools to complete their jobs
  • Conduct training, coaching, and feedback sessions, complete performance appraisals, and make recommendations for pay increases
  • Effectively resolve employee relations issues
  • Be available to provide support to team members
  • Develop plans, policies, and procedures for the Transportation department
  • Attend and participate in annual Leadership & Development training sessions
  • Conduct safety/team/quarterly meetings
  • Perform other duties as assigned by the Manager and/or Director
  • Conduct yearly performance appraisals on your drivers and staff
Reporting and Budget
  • Prepare annual transportation department budget for Director-Supply Chain Center review and approval
  • Review and approve transportation department payroll
  • Review cost statements to identify excessive expenses and make recommendations for cost containment
  • Audit and approve invoices from the leasing company
  • Manage overall performance of truck leasing company to ensure PMs are met to Domino's standard and repairs are completed timely
  • Generate all Transportation related reports, including backhauls and the weekly key indicator summary
  • Plan, review, and revise driver schedules to ensure increased efficiency and lower costs
  • Conduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidation
  • Conduct route analysis to identify cost-saving opportunities
  • Conduct route observations to ensure Drivers are performing as required
  • Monitor misdeliveries and develop avoidance strategies
  • Monitor driver hours of service via onboard computerized system
  • Monitor Drive camera videos for Supply Chain Center compliance
  • Review driver logs and paperwork
  • Oversee maintenance of driver qualification file
  • Conduct daily dynamic routing
  • Oversee and be prepared for operational and transportation audits throughout the year
  • Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The number of observations per period is determined by the number of drivers at the SCC)
Customer Service
  • Build and maintain positive customer relationships with franchisees, store managers, and crew, leasing company, etc. Provide guidance to D&S team members on customer relations issues and act as a role model for building and maintaining positive relationships.
  • Provide timely responses to complaints
Qualifications
  • A 2-year degree or some college, plus equivalent work experience, may be accepted. Bachelor's degree preferred
  • 3-5 years of Transportation Manager experience with a proven track record in logistics
  • Minimum 3-5 years of supervisory experience with proven ability to develop and lead team members in meeting goals and objectives
  • Thorough working knowledge of Department of Transportation rules and compliance regulations
  • Results-oriented with strong organizational, decision-making, and people skills
  • Strong knowledge of Microsoft Office software
  • Willingness to support a 24-hour operation, including carrying an emergency cell phone as needed
  • Ability to work a full-time/flexible schedule, including nights, weekends, and holidays
  • Must successfully pass a background check every third year on your anniversary date
  • Commercial Driver's License Class A would be a plus
Physical Requirements
  • Must be able to lift up to 50 lbs., perform heavy pushing/pulling of product, work in refrigerated conditions [33-38 degrees], and work in an environment with exposure to loud machinery when necessary
Additional Information

Domino's offers: Paid Holidays and Vacation, Positive work environment, 401k matching contributions, 15% off the purchase price of stock, Referral bonuses, Career growth, All your information will be kept confidential according to EEO guidelines.

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