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PetSmart Department Manager

2 months ago

Glendora, California, United States PetSmart Full time
About Our Store

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store environment.

About Your Role

As a key member of our Department Management team, you will be responsible for leading a team of retail and pet care associates to deliver outstanding customer service, drive sales growth, and maintain a safe and clean store environment. Your primary focus will be on:

  • Pet Parent Engagement: Develop and implement strategies to engage with customers, build relationships, and create a personalized shopping experience.
  • Associate Leadership: Lead and develop a team of associates to achieve sales goals, provide excellent customer service, and maintain a positive store environment.
  • Overall Retail Initiatives: Collaborate with cross-functional teams to drive sales growth, improve customer satisfaction, and implement store initiatives.
About Your Career

PetSmart offers a range of career development opportunities, including:

  • Leadership development programs to help you grow your skills and advance your career.
  • Opportunities to work in different business units, such as the salon or Pets Hotel.
  • Challenging projects and initiatives to help you develop your skills and expertise.
The PetSmart Difference

At PetSmart, we're passionate about delivering exceptional customer experiences and creating a positive work environment. As a Customer Engagement Manager, you will have the opportunity to:

  • Make a difference in the lives of pets and their owners.
  • Work with a talented team of professionals who share your passion for customer service.
  • Develop your skills and expertise in a dynamic and fast-paced environment.

We're an equal opportunity employer and welcome applications from qualified candidates. Apply now to join our Department Management team and start your career with PetSmart