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Client Relationship Manager
2 weeks ago
About DoubleVerify
We improve the quality and impact of digital advertising through innovative solutions. As a Client Relationship Manager, you will build strong relationships with clients and media agencies, driving revenue growth and retention.
Your Role
You will manage a portfolio of existing accounts, identifying opportunities for upselling and growing revenue. Your expertise will help clients maximize the value of our solutions.
Key Responsibilities
- Analyze client organizations to identify areas for upselling our core measurement and programmatic solutions.
- Collaborate with internal teams to develop compelling value propositions and pitches for upsell opportunities.
- Develop strong relationships with senior client stakeholders to position DoubleVerify as a trusted partner.
- Review customer product usage to identify gaps in knowledge or products and address these needs.
- Identify additional contacts across an organization to educate on DoubleVerify, increasing our presence and uncovering new upsell opportunities.
- Take ownership of the customer relationship after onboarding, working closely with Enterprise Sales Directors and Integrated Solutions Specialists.
- Lead RFPs/RFIs for existing customers managed by the Client Partner.
- Communicate DoubleVerify's value proposition and best practices to clients and industry peers through events, webinars, and direct communications.
- Organize, request, and present QBRs with insights from the account management team.
- Define key retention and growth strategies for your portfolio, prioritizing client and agency stakeholders and opportunities.
- Manage revenue pipeline and activity, providing timely management reports as required.
Requirements
- 5+ years of experience in building relationships and influencing clients at media agencies.
- Proven track record of growing revenue on specific strategic existing accounts.
- Demonstrated strategic thinking to identify business objectives and challenges, translating them into compelling value propositions.
- Experience working collaboratively with internal stakeholders to deliver exceptional service to DoubleVerify's clients.
- Contact at client direct, including investment, brand safety, measurement & analytics, and ad ops teams.
- Contact at media agencies, with a strong understanding of accounts, planning teams, and planning cycles.
- Solid analytical and problem-solving skills, with the ability to collaborate cross-departmentally.
- Effective communication skills throughout the organization.
- Able to handle multiple priorities in a fast-paced environment.
- Strong presentation and communication skills.
- Rigorous attention to detail, drive for excellence, and a positive attitude.
- Bachelor's or Master's degree or equivalent experience.
