Contact Center Associate

5 days ago


Lacey, Washington, United States Waste Connections Full time

Key Responsibilities

* Work closely with other departments to resolve customer issues and improve overall customer satisfaction.
* Interview customers, record interview information, and respond to customer inquiries via phone and email.
* Fill out contract forms, determine charges for services, collect deposits, and prepare change of address records.
* Utilize software applications, including MS Word and Excel, to effectively manage customer data and maintain accurate records.
* Provide excellent customer service, interact with customers, and Waste Connections employees to determine service requirements and resolve problems or complaints.



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