Regional Operations Director
4 weeks ago
The Regional Operations Manager is a key member of our team, responsible for overseeing the operations of a group of properties within a market. This role requires strong leadership and management skills, as well as the ability to work effectively with various stakeholders, including staff, guests, and corporate office personnel.
Key Responsibilities:
- Manage all aspects of operations within the market, including financial performance, property maintenance, safety, staffing, training, and guest satisfaction.
- Monitor adherence to corporate policies and procedures, evaluate quality standards, and maintain guest satisfaction.
- Train and develop staff in all areas of the operation, ensuring they have the skills and knowledge needed to excel in their roles.
- Ensure high levels of communication are maintained, both with corporate office and all team members.
- Perform regular QA inspections to ensure compliance with quality standards.
- Manage repair and maintenance issues, assist with capital expenditure budgets and projects, and ensure safety and security within the assigned region/market.
- Drive sales through sales calls and other local marketing efforts, working closely with the sales team.
- Identify and manage guest concerns, and ensure that all issues are resolved promptly and professionally.
Requirements:
- Minimum of 3-5 years' experience in a management or leadership role.
- Ability to delegate and work on multiple projects simultaneously.
- Basic to intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills, time management, and multi-tasking skills.
- Confident self-starter who requires minimal supervision, is comfortable with ambiguity, and is very adaptable.
- Must have a minimum of 3 years of multi-unit hospitality experience.
- Bachelor's Degree in Hospitality Management, Management, or other related field.
Travel Demands:
Approximately 50-80% overnight travel required.
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