Regional Operations Director

4 weeks ago


Newport News, Virginia, United States InTown Suites Full time
Regional Operations Manager Job Description

The Regional Operations Manager is a key member of our team, responsible for overseeing the operations of a group of properties within a market. This role requires strong leadership and management skills, as well as the ability to work effectively with various stakeholders, including staff, guests, and corporate office personnel.

Key Responsibilities:

  • Manage all aspects of operations within the market, including financial performance, property maintenance, safety, staffing, training, and guest satisfaction.
  • Monitor adherence to corporate policies and procedures, evaluate quality standards, and maintain guest satisfaction.
  • Train and develop staff in all areas of the operation, ensuring they have the skills and knowledge needed to excel in their roles.
  • Ensure high levels of communication are maintained, both with corporate office and all team members.
  • Perform regular QA inspections to ensure compliance with quality standards.
  • Manage repair and maintenance issues, assist with capital expenditure budgets and projects, and ensure safety and security within the assigned region/market.
  • Drive sales through sales calls and other local marketing efforts, working closely with the sales team.
  • Identify and manage guest concerns, and ensure that all issues are resolved promptly and professionally.

Requirements:

  • Minimum of 3-5 years' experience in a management or leadership role.
  • Ability to delegate and work on multiple projects simultaneously.
  • Basic to intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent written and verbal communication skills, time management, and multi-tasking skills.
  • Confident self-starter who requires minimal supervision, is comfortable with ambiguity, and is very adaptable.
  • Must have a minimum of 3 years of multi-unit hospitality experience.
  • Bachelor's Degree in Hospitality Management, Management, or other related field.

Travel Demands:

Approximately 50-80% overnight travel required.



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