Customer Service Associate
5 days ago
Sysco is the global leader in foodservice distribution, with over 71,000 colleagues and a fleet of over 13,000 vehicles. We operate approximately 333 distribution facilities worldwide and serve more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
This role plays a crucial part in providing customer and Territory Managers support with the sales of hotel and operational supplies.
Primary Responsibilities
• Answer incoming calls and emails from TMs, researching and providing information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
• Provide customers with order history information and pricing.
• Process orders, invoices, credits/returns, and respond to customer inquiries.
• Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
• Research and obtain ETA, proof of delivery, shipment tracking, and information on returns and other requests as needed.
• Prepare and send customer order acknowledgments.
• Inform TMs and customers of standard procedures, order status, and/or resolution of problems, if applicable.
Skills & Qualifications
• Excellent communication, interpersonal, and professional interactive skills are necessary for this role.
• Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff.
• Customer service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures, and practices; and inventoried product line specifications (dimensions, weight, etc.).
• Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook) and familiarity with maintaining a customer database and Internet navigation.
Salary Information
The estimated salary range for this role is $15.67 - $23.51 per hour.
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