Pet Care Representative

1 week ago


Novi, Michigan, United States Destination Pet LLC Full time

Company Overview:

At Destination Pet LLC, we're passionate about creating a connected care network of trustworthy partners who bring creative innovation every day. Our pet-obsessed professionals are dedicated to elevating the love and lives of pet families.

About the Role:

We're seeking an experienced Pet Care Representative to join our team at Paw Prints inn. As a key member of our customer service team, you'll play a vital role in ensuring exceptional guest experiences and delivering top-notch service.

Job Responsibilities:

  • Supports Mission, Vision, and Values: You will support our company's mission, vision, and values by providing excellent customer service and promoting a positive work environment.
  • Sells Services and Products: You will sell our services and products to prospective customers, highlighting their benefits and value proposition.
  • Tours Facility: You will tour prospective clients and visitors through our facility, showcasing its amenities and features.
  • Answers Phone Calls: You will answer phone calls, receive and provide appropriate information according to established procedures.
  • Welcome Clients and Pets: You will welcome clients and their pets, ensuring they have all necessary paperwork and vaccination records.
  • Cash Management: You will be responsible for cash management, including accepting cash, checks, and credit card payments for services and maintaining end-of-day cash drawer balances.
  • Explains Policies: You will explain company and facility policies to customers in a positive and professional manner.
  • Resolves Complaints: You will respond to customer complaints in a courteous and professional manner, resolving issues promptly and escalating concerns to supervisors as needed.
  • Escorts Pets: You will escort pets to and from their enclosures, providing water as needed.
  • Operates POS System: You will operate the Point-of-Sale system efficiently and accurately.
  • Maintains Facilities: You will maintain the appearance and cleanliness of our lobby and other public areas.
  • Completes Training: You will complete all required training sessions and attend additional training as assigned.
  • Professionalism: You will treat clients, guests, visitors, and coworkers with respect and professionalism at all times.
  • Assists Colleagues: You will assist other associates as needed to ensure seamless operations.

Requirements and Qualifications:

  • Education: High school graduate or equivalent.
  • Experience: Minimum 1 year of experience in customer service or retail sales.
  • Problem-Solving: Ability to resolve problems quickly and professionally.
  • Communication Skills: Strong communication and interpersonal skills.
  • Customer Service Experience: Prior customer service experience is a plus.
  • Telephone Skills: Excellent telephone skills.
  • Technical Skills: Ability to utilize a multi-line phone system and work on a computer system.
  • Physical Demands: Must be able to frequently lift 40 pounds, stand, walk, and climb stairs.
  • Work Environment: Will work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.

Reporting Structure: Reports directly to the General Manager.

Perks and Benefits:

  • Health Insurance: Part-time health insurance.
  • Mental Health Support: Part-time mental health support.
  • Telehealth: Part-time telehealth services.

Compensation Package: $13.00 - $16.00 per hour (dependent on experience).


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