Retail Store Manager Grand Island

4 weeks ago


Grand Island, Nebraska, United States Sun Tan City - JB and Associates Full time
About Sun Tan City - JB and Associates

Sun Tan City - JB and Associates is a leading provider of tanning salon services, with a strong presence in the industry. Our company values innovation, customer satisfaction, and employee development.

Job Summary

This position plays a critical role in driving the success of our Grand Island location. As a Salon Director, you will be responsible for leading a team to deliver exceptional customer experiences, ensuring high-quality service, and maintaining a clean and safe environment.

Key Responsibilities
  • Team Leadership: Develop and coach employees to provide outstanding customer service, ensuring a positive and welcoming atmosphere.
  • Client Satisfaction: Swiftly address client concerns and issues, demonstrating a client-centric approach.
  • Operational Excellence: Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth operations, maintaining a clean and organized salon environment.
  • Performance Management: Regularly conduct performance assessments, providing feedback and setting challenging goals to improve sales performance.
  • Financial Management: Utilize financial reports to identify trends and issues in salon performance, making data-driven decisions to drive growth.
  • Staffing and Scheduling: Manage salon staffing levels to ensure employee development and maintain operational requirements, adhering to applicable wage and hour laws.
  • Client Experience: Develop and implement strategies to enhance the client experience, ensuring a positive and memorable experience for all customers.
Requirements
  • Education: College education preferred, but not required.
  • Experience: Management and/or sales experience required, with a strong background in customer service and team leadership.
  • Skills: Basic computer skills, ability to manage effectively in a fast-paced environment, strong problem-solving and organizational/planning skills, and strong leadership skills.
Physical Requirements
  • Standing and Walking: Ability to stand and walk for long periods of time.
  • Bending and Lifting: Ability to bend at the waist to clean tanning equipment, lift or assist in lifting items and heavy boxes, and bend down to pick up trash, towels, etc. from the floors.


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