Pendleton Ambassador

About Pendleton Woolen Mills

We are a leading manufacturer of high-quality woolen products, and we are seeking a dynamic and customer-focused individual to join our team as a Pendleton Ambassador.

Job Summary

The Pendleton Ambassador will be responsible for providing exceptional customer service, driving sales and profitability, and maintaining a visually appealing store environment. This is a part-time keyholder sales associate position, requiring a flexible schedule, including nights, holidays, and weekends.

Key Responsibilities

• Support the company's sales and profitability goals through product knowledge, exceptional customer service, and sales.
• Maintain store visual objectives and housekeeping expectations.
• Monitor store email and react to business-critical directives.
• Provide positive feedback and encourage positive selling and customer service behaviors.
• Communicate effectively with store management and staff.
• Responsible for shift opening and closing store functions.
• Ensure store is opened with preparedness and secured at closing.
• Create and execute daily planners and communicate expectations with staff.
• Comply with all company policies and procedures and ensure store team is compliant.
• Complete sales transactions with efficiency from end to end.
• Escalate store issues in a timely manner and identify and act to solve problems and recommend improvements.

Requirements

• Self-motivated, sales-driven, and prioritizes customer service.
• Supports a team environment.
• Effective verbal and written communication skills.
• Effective problem-solving skills.
• Computer/POS systems and software skills.
• Able to work a flexible schedule, including holidays, nights, and weekends.
• Proven ability to communicate effectively with store employees, management, and customers.
• Maintain calm and poised in stressful situations and know when to partner for support.
• Solution-oriented, bringing challenges to a positive conclusion and partnering with store management to find solutions for improvements.

Qualifications

• 2 years of retail sales or customer service experience, including a minimum of 1 year of shift supervision.
• Must practice effective verbal and written communication skills.
• Must be self-motivated and able to work with minimal supervision.

System Requirements

• Microsoft Office email.
• Retail inventory software.
• Understand the POS system and other software used by the stores.

Physical Demands and Working Environment

• Flexible schedule with nights, holidays, and weekend shifts per scheduling guidelines.
• Physical dexterity and stamina to reach and lift to complete visual presentations and/or store set up.
• Ability to lift up to 40lbs.
• Reaching arms over head, ladder use, computer operation, continuous standing and walking, hand coordination, telephone use, speaking, reading, and writing.

We are an equal opportunity employer and welcome applications from diverse candidates. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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