Quality Assurance Coordinator
2 months ago
The Quality Assurance Coordinator will act as the main liaison between the organization and its clients, ensuring the establishment of satisfactory and mutually beneficial relationships. Daechang Seat Co LTD USA is recognized for its expertise in seat frame manufacturing and has achieved significant certifications that underscore its commitment to quality and innovation in the automotive sector.
Our mission is to engage in global marketing and sustainable practices that contribute positively to our clients and society as a whole. We believe in fostering an environment where employees can pursue personal growth and aspirations, creating a vibrant workplace culture that promotes self-improvement and enthusiasm.
Key Responsibilities:
- Develop and maintain robust internal support systems for clients.
- Evaluate and enhance interactions in accordance with established internal standards.
- Provide constructive and meaningful feedback during evaluations.
- Facilitate discussions regarding feedback with clients and vendors in scheduled meetings.
- Analyze customer service metrics to ensure high-quality service delivery.
- Assist leadership in performance enhancement through detailed guidance and ongoing support.
- Regularly monitor customer service performance metrics.
- Generate reports that accurately reflect quality performance indicators.
- Engage in calibration sessions to ensure product quality consistency.
- Foster a positive team culture through active participation.
Working Hours: 8:00 AM - 5:30 PM Eastern Standard Time
Qualifications:
- Experience in customer service is essential.
- A minimum of 6 months of quality assurance experience is required.
- 6 months of experience in the automotive industry is preferred.
Note: This position is temporary-to-permanent. All candidates must be employed through a staffing agency for a minimum duration before transitioning to a permanent role.
Daechang Seat Co LTD USA is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
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