Customer Service Team Lead

4 days ago


McKinney, Texas, United States Globe Life Family of Companies Full time

At Globe Life Family of Companies, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Globe Life is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our leadership team, you will be responsible for managing the day-to-day operations to ensure department KPI's are met. You must be able to work well with others while ensuring tasks are being met to achieve team objectives and goals.

Key Responsibilities:

  • Develop a high-performing team by coaching, mentoring, and training Customer Service Representatives.
  • Ensure KPI's are met.
  • Update and analyze daily and monthly reports.
  • Ensure timecard accuracy and sign off on payroll closing weeks.
  • Perform QA monitoring to ensure customer satisfaction and accuracy.

Requirements:

  • High school diploma or equivalent.
  • 4-5 years of relevant management experience.
  • College degree (preferred).
  • Customer service experience with proven experience as a call center supervisor or similar supervisory position.
  • Working knowledge of MS Office.
  • Knowledge of performance evaluation procedures.

Benefits:

  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans.
  • Robust life insurance benefits and retirement plans.
  • Wellness club reimbursements and gym discounts.


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