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Retail Customer Service Representative

2 months ago

Medford, Wisconsin, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Utilize consultative skills to understand customer needs, suggest alternatives, and provide solutions to meet customer expectations.
  • Process transactions, handle cash, and make change accurately and efficiently.
  • Operate and maintain a wide range of equipment, including printing, binding, and shipping equipment.
  • Assist with inventory management, restocking, and maintaining a safe and clean retail environment.
  • Collaborate with colleagues to achieve sales targets, promote products, and drive business growth.
Requirements
  • High school diploma or equivalent required.
  • 6+ months of specialized experience in customer service, sales, or a related field.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment, under substantial pressure, and maintain attention and concentration for extended periods.
Preferred Qualifications
  • Previous experience in retail sales, customer service, or a related field.
  • Knowledge of printing, binding, and shipping equipment and processes.
  • Ability to work independently with minimal supervision.
What We Offer

FedEx Office is committed to providing a positive and inclusive work environment, with opportunities for growth and development. We offer competitive compensation, benefits, and a comprehensive training program to support your success.

Join our team and become a part of a dynamic and customer-focused organization that values excellence, innovation, and teamwork.