Software Development Engineer

3 weeks ago


Santa Clara, California, United States Cypress HCM Full time
Job Overview

Cypress HCM is seeking a highly skilled Software Development Engineer to join our team. As a key member of our Support and Engineering teams, you will play a crucial role in enhancing the efficiency of our support processes.

Key Responsibilities
  • Develop and maintain tools and processes that increase the efficiency of our Support team.
  • Focus on reducing analysis complexity to enable more individuals to log analysis more easily.
  • Enhance the efficiency of individuals performing log analysis and debugging.
  • Collaborate with Support and Engineering teams to identify and address support needs.
  • Create and maintain documentation and knowledge bases for tools used by the Support team.
  • Ensure that all tools and processes align with the goals of improving support accuracy, diagnosis, case resolution time, and overall customer satisfaction.
Requirements
  • 3+ years of experience in software development.
  • Strong Python programming skills and experience with automation tools.
  • Familiarity with support processes and tools used in technical support environments.
  • Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
  • Strong communication skills to effectively convey support needs to engineering teams and vice versa.
  • Experience with documentation and knowledge base management.
  • BS in computer science or a related field is required.
Preferred Skills
  • Experience with Docker, Kubernetes, and other containerization technologies.
  • Competency with regular expressions and grep.
  • Familiarity with customer support tools.
  • Ability to work independently and manage multiple tasks simultaneously.
Compensation

$55.00 - $72.54 per hour



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