Service Advisor

4 days ago

Steele, Alabama, United States Loves Travel Stops & Country Store Full time

Job Summary

We are seeking a highly skilled Service Advisor to join our team at Love's Travel Stops and Country Stores. As a Service Advisor, you will be responsible for driving sales success in our Truck Care facilities through exceptional customer service, leadership, and salesmanship.

Key Responsibilities

  • Maintain a safe and clean facility, ensuring a positive customer experience.
  • Greet customers, address vehicle service needs, and document issues in a professional and courteous manner.
  • Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
  • Handle customer complaints and resolve concerns in a timely and satisfactory manner.

Requirements

  • 6 months of experience in customer service or sales preferred.
  • Valid driver's license with a clean safety record.
  • Pass a drug screening and medical exam as per regulations.

Skills and Demands

  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
  • Physical demands include regular talking and hearing, standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing, with frequent lifting/moving of items over 75 pounds.

About Love's Travel Stops and Country Stores

Love's Travel Stops and Country Stores is a family-owned and operated business with a commitment to innovation and perseverance. We offer a range of products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers. Our company culture is built on giving back to the communities we serve and maintaining an inclusive and diverse workplace.

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