Customer Service Representative

4 weeks ago


Chicago, Illinois, United States Culligan Full time
About Zip Water

At Zip Water, we're innovators in the field of instant filtered boiling, chilled, and sparkling water appliances. With a rich history dating back to 1947 in Australia and acquired by Culligan in 2017, we've consistently pushed the boundaries of drinking water technology. Our products are trusted in thousands of homes and offices worldwide, and our flagship product, the Zip HydroTap, was launched in the US in 2018.

Key Responsibilities
  • Manage all levels of sales administration, including order entry, order tracking, return goods processing, and product knowledge requests.
  • Provide exceptional customer service, handling product registration, service requests, and routine communication with consumers and sales teams.
  • Offer technical service assistance via phone, email, and text for customers, installers, and plumbers.
  • Enter new customer data and update existing accounts in Salesforce CRM.
  • Ensure timely and adequate responses to phone and website requests.
Requirements
  • University or college degree or an acceptable combination of education and experience.
  • Solid experience in upscale customer service, data entry, call control, and time management.
  • Knowledge of sales principles, methods, practices, and techniques.
  • Strong problem identification and resolution skills.
  • Ability to build and maintain lasting relationships with customers.
Preferred Qualifications
  • Salesforce or other CRM platform experience.
  • SAP or other ERP platform experience.
  • Microsoft Office experience, including Word, Excel, and PowerPoint.
  • Customer service experience in an affluent community or with an upscale product.
Competencies
  • Resourcefulness.
  • Independence.
  • Initiative.
  • Customer Focus.
  • Written/Oral Communication.
  • Passion.
  • Team Player.
  • Analytical Skills.
  • Organizational/Planning.


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