Customer Service Ambassador

6 days ago


Carol Stream, Illinois, United States Jobot Full time

We are a flexible packaging company servicing the United States and Canada, specializing in polyethylene film extrusion and bag converting. Our customized solution provider offers efficient service to various end-use markets, including food service, healthcare, agriculture, commercial properties, manufacturing, education, and government agencies.

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and following up on action items to support our sales team.

We offer competitive compensation packages, including base salary and bonus opportunities, as well as comprehensive employer-paid benefits and professional development chances.

Job Details:

  • Manage and process customer orders from initiation to delivery
  • Provide top-notch customer service via phone and email, ensuring all inquiries are handled promptly and professionally
  • Resolve customer complaints and queries efficiently and effectively
  • Collaborate with the production team to ensure product availability and timely delivery
  • Maintain a thorough understanding of our product range, including plastics and other materials
  • Develop strong relationships with customers to understand their needs and ensure their satisfaction
  • Provide feedback to the team and management on customer needs, problems, interests, and potential for new products
  • Keep records of customer interactions, transactions, comments, and complaints

Requirements:

  • A minimum of 2 years of experience in a customer service role within a manufacturing environment
  • Proven experience in packaging and handling plastics
  • Exceptional communication skills, both written and verbal, with a professional phone manner
  • Proficiency in using digital communication tools
  • A customer-focused approach with a genuine desire to provide excellent service

Salary Information: The estimated annual salary for this position is $65,000 - $80,000, based on the location and industry standards. We strive to maintain competitive compensation packages that recognize individual contributions and promote business growth.



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