Member Service Representative
2 days ago
TruMark Financial Credit Union is seeking a highly skilled and motivated Member Service Representative to join our team. As a key member of our branch operations, you will be responsible for delivering exceptional member service, educating members on our products and services, and driving sales and growth.
Key Responsibilities:- Provide exceptional member service, responding to member inquiries and resolving issues in a timely and professional manner.
- Effectively educate members on our products and services, identifying opportunities to drive sales and growth.
- Collaborate with colleagues to achieve sales and service goals, ensuring a superior member experience.
- Stay up-to-date on industry trends and developments, applying knowledge to drive business growth and improve member satisfaction.
- Perform various administrative tasks, including data entry, record-keeping, and reporting.
- High school diploma or equivalent required; continuing education preferred.
- Minimum 1 year of branch or equivalent experience in a financial institution.
- Excellent communication and interpersonal skills, with the ability to work effectively with members and colleagues.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Basic knowledge of MS Office and ability to learn new software applications.
- Work in a fast-paced, dynamic environment with moderate sound levels.
- Occasional travel to other branch locations may be required.
TruMark Financial Credit Union is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional member service.
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Member Service Representative
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