Optical Professional

4 days ago

Edison, New Jersey, United States LUXOTTICA OF AMERICA INC Full time
Job Title: Licensed Optician

At LUXOTTICA OF AMERICA INC, we're passionate about delivering exceptional vision care to our customers. As a Licensed Optician, you'll play a crucial role in helping us achieve this goal.

Job Summary:

We're seeking a highly skilled and experienced Licensed Optician to join our team. As a key member of our optical team, you'll be responsible for delivering exceptional customer service, providing expert advice on eyewear, and ensuring that our customers receive the best possible vision care.

Key Responsibilities:
  • Welcome and engage with customers, setting expectations and providing personalized service
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed
  • Accurately and thoroughly use technology, despite time pressure and customer volume, and demonstrate exceptional product knowledge and use of appropriate tools
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations
  • Ability to multitask, prioritize, and manage time with competing priorities, striving to achieve exceptional results on brand KPIs and competencies
  • Take pride in store appearance, helping to maintain a clean, attractive, and organized environment
  • Inform management of safety opportunities and demonstrate safe work practices
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management
Requirements:
  • High School graduate or equivalent
  • State licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and team building
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change
Preferred Qualifications:
  • Previous customer service and retail experience

We offer a competitive compensation package, including employee pay, bonus, and commission plans, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Native Americans in the US receive preference in accordance with Tribal Law.

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