Customer Service Liaison
3 weeks ago
U-Haul, a leading provider of moving solutions, is seeking a talented Customer Service Representative to join its team. As a key member of our sales support team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our rental equipment.
Estimated Salary:$ 65,000 per year,
Job Description:
The Customer Service Representative will be responsible for assisting customers with their rental needs, providing top-notch service, and ensuring that all transactions are completed efficiently and accurately. This role requires excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. Key responsibilities include:
- Assisting customers with rentals and answering questions about products and services
- Using smartphone-based U-Scan technology to manage rentals and inventory
- Moving and hooking up U-Haul trucks and trailers
- Cleaning and inspecting equipment on the lot
- Preparing rental invoices and accepting equipment returned from rental
Required Skills and Qualifications:
To succeed in this role, candidates must have a valid driver's license, high school diploma or equivalent, and excellent communication and problem-solving skills. Prior experience in customer service or sales is preferred but not required. Our ideal candidate is a team player who is passionate about delivering exceptional customer experiences and working collaboratively with colleagues to achieve common goals.
Benefits:
We offer a comprehensive benefits package, including health insurance, prescription coverage, paid holidays, vacation time, and opportunities for professional growth and development. Additionally, we provide a $100 hiring bonus and a $300 cash bonus upon completion of our 1-2-3 Punch Certification Program.
Work Environment:
This role involves moderate risks or discomforts, requiring special safety precautions when working around moving parts or machines. The work environment is dynamic, with frequent changes in temperature, humidity, and noise levels.
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