AI Driven Business Solutions Expert

3 weeks ago


Dallas, Texas, United States Konecta Full time

At Konecta, we are seeking a highly skilled CX Solution Consultant to join our team. As a key member of our Global Delivery and Services function, you will play a pivotal role in transforming our clients' business operations by designing and implementing cutting-edge AI-driven solutions.

We estimate the salary for this position to be around $120,000 per year, based on industry standards and location considerations.

About the Job

You will work closely with both internal teams and external clients, serving as a trusted advisor who provides both functional and technical expertise. Your responsibilities will include developing and implementing conversational automation tools, real-time agent assistance solutions, and AI-driven conversational analytics that address complex business and IT challenges.

Key Responsibilities
  • Recommend and Implement Improvements: Proactively suggest and drive process enhancements and innovative solutions that add value to the business and meet customer needs.
  • Lead Customer Meetings: Facilitate meetings with customers to thoroughly understand their business requirements, ensuring better solution design.
  • Design and Define Solutions: Create and define solutions that align with business strategy and processes, using tools like Lucid Chart, and ensure they adhere to the customer's Statement of Work.
Requirements

To succeed in this role, you will need a Bachelor's degree in computer science, Information Technology, or equivalent experience. A minimum of 5-6 years in solution consulting and business analysis is also required. Experience in conversational design is preferred.


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