Debt Recovery Specialist

5 days ago


Rochester, New York, United States The Summit Federal Credit Union Full time

**About the Job

The Summit Federal Credit Union is seeking a skilled Debt Recovery Specialist to join our team. As a key member of our collections team, you will play a vital role in ensuring timely payment of delinquent loan and share accounts.

About the Role

We are looking for a highly motivated individual with excellent communication and problem-solving skills. The successful candidate will be responsible for maintaining professional contact with members, identifying reasons for delinquency, and attempting to cure delinquency by assisting members with payment arrangements.

Key Responsibilities

  • Maintain accurate records of all conversations and actions taken
  • Analyze data to identify trends and areas for improvement
  • Collaborate with colleagues to achieve collection goals
  • Develop and implement effective strategies to minimize delinquencies
  • Provide exceptional customer service and ensure that all interactions with members are professional and courteous

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent required
  • Proficiency in Microsoft Office products
  • Basic knowledge of Bankruptcy
  • Knowledge of Federal & State Laws
  • Experience working with an adding machine
  • Possess knowledge of FDR (visa database), Symitar/Epysis and Report2Chex software applications
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills

What We Offer

The Summit Federal Credit Union offers a competitive salary range of $21 - $23 per hour, depending on experience. Our benefits package includes health insurance, retirement savings plan, and paid time off.



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