Field Technician
1 week ago
About the Role
We are seeking a highly skilled and customer-focused Field Technician to join our team at Southern Illinois Healthcare. As a Field Technician, you will be responsible for providing exceptional technical support and services to our staff and patients.
Key Responsibilities
- Provide technical support and troubleshooting for end-user hardware, software, and project-based needs
- Triage and document relevant information in our IT service management system
- Prioritize problems based on customer needs and work to resolve issues in a timely manner
- Maintain and manage inventory of computers, parts, and software
- Provide 24/7 on-call support on a rotational basis or as emergencies arise
- Flex to various shifts to meet the needs of our customers
Job Requirements
- Associate's degree in Business, IT, or Healthcare-related field or 2 years of IT experience with proven knowledge of end-user device troubleshooting and management
- CompTIA A+, Network+, or Security+ Certifications preferred
- Microsoft MTA/MCSA/MCSE Certification preferred
- ITIL Certification preferred
- Experience working in a customer service role
- Excellent customer service skills, including verbal and written communication skills
- Ability to work independently with minimal supervision as well as in a team environment
What We Offer
- A competitive hourly rate of $20.47-$23.54
- A comprehensive benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Equal Employment Opportunity
Southern Illinois Healthcare is an Equal Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us.
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