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Service Engineer for Stamping Equipment
2 months ago
Komatsu Brasil International is a key player in the construction, mining, forestry, forklift, and industrial machinery sectors, delivering exceptional value to clients through innovative solutions.
Our extensive range of products, backed by cutting-edge IoT technologies, regional distribution networks, and a global service framework, harnesses the power of data and technology to improve safety and productivity while enhancing performance.
Komatsu caters to a wide array of industries, including housing, infrastructure, water, pipeline, minerals, automotive, aerospace, electronics, and healthcare, through its various brands and subsidiaries.
Job Overview:
This role involves providing technical support to customers, traveling to their locations to repair or modify Komatsu stamping equipment. The position aims to boost service and parts sales through effective customer engagement. The role requires travel approximately 75-85% of the time, including potential trips to various countries. Weekend work is expected around 80% of the time.
Key Responsibilities:
- Travel to customer sites to repair Komatsu stamping presses.
- If necessary, oversee repairs using subcontractors or customer maintenance personnel.
- Prepare accurate service quotations for customers, including liaising with subcontractors.
- Provide warranty service and support.
- Regularly contact customers to promote service and parts sales.
- Communicate with the headquarters; proficiency in Japanese is a plus but not mandatory.
- Offer technical phone support and provide customers with essential product information for equipment repairs.
- Coordinate new press installations.
Qualifications/Requirements:
- Associate degree in Mechanical Engineering or related field.
- Background in Electrical Engineering is advantageous.
- 5-7 years of experience in stamping press maintenance.
Language Skills:
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; capable of writing routine reports and correspondence; able to read assembly and individual blueprints.
- Proficiency in Japanese is preferred.
Mathematical Skills:
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Reasoning Ability:
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions in mathematical or diagram form and manage several abstract and concrete variables.
Technical Skills:
- Proficient understanding of mechanical, electrical, hydraulic, and pneumatic drawings/diagrams.
Computer Skills:
- Solid knowledge of PC and common Windows applications (Word, Excel, Access, Project). Willingness to learn other software programs used within the company.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: stand, sit, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk, hear, taste or smell.
- While performing the duties of this job, the employee may need to exert force or lift anywhere from 10-50 lbs.
This job does not have special vision requirements.
Additional Information: Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
