Senior Software Engineer

1 week ago


Seattle, Washington, United States Henry Schein Full time
Job Overview

This senior-level position demands expertise in both front-end and back-end technologies.

  • Exceed internal and external customer expectations by delivering tailored service experiences.
  • Develop systematic software enhancement recommendations for Product, Engineering, and Architecture teams.
  • Create, fix, and represent software bugs efficiently.
  • Lead field investigations and prepare presentations when necessary.
  • Maintain and exceed Service Level Agreements through effective case management.

This role involves cross-functional collaboration with Development, Product Management, Security, SMEs, and the Escalation team to reduce customer effort and case resolution times.

The ideal candidate will have a strong background in troubleshooting techniques, network and system architectures, SQL, relational databases, AWS, cloud technologies, Agile project management, and software development methodologies.

They must also be proficient in Application Performance Management (APM) platforms, SSL, Certificates, Cryptography, and server security.

Key Responsibilities
  • Provide in-depth analysis and workarounds on complex issues.
  • Mentor and train others regarding how to approach and debug complex systems.
  • Collaborate directly with stakeholders to ensure resolution of critical issues.
  • Proactively identify and resolve issues using APM tools.
  • Partner with DevOps, Engineering, Support, and end-users in resolving issues/problems in premise and hosted environments.

Estimated salary: $120,400 - $216,000 per year.



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