Family Services Specialist I/II Representative

3 days ago


Shawnee, Oklahoma, United States Oklahoma Human Services Full time

This role is designed for a customer service specialist who will provide exceptional support to clients of Adult and Family Services. The ideal candidate would possess strong communication, flexibility, and organizational skills while working in a fast-paced environment.

Responsibilities include conducting interviews, processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.

The employee will serve as the first point of contact for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer interactions are handled primarily via phone incoming and outgoing calls.



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