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Customer Service Representative Night Audit Relief

2 months ago

Collinsville, Illinois, United States M&R Hotel Management Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent Night Audit Relief to join our team at M&R Hotel Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a professional and efficient manner.
  • Front Desk Operations: Check guests in and out, handle room assignments, and maintain accurate records of guest information.
  • Cash Handling: Process guest payments, handle cash and credit transactions, and maintain a high level of accuracy and attention to detail.
  • Communication: Respond to guest inquiries, resolve complaints, and maintain open communication with guests and colleagues.
  • Teamwork: Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless service delivery.
  • Administrative Tasks: Perform administrative duties, such as data entry, filing, and record-keeping, as required.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to provide exceptional service to guests.
  • Attention to Detail: High level of accuracy and attention to detail, with the ability to maintain accurate records and handle cash and credit transactions.
  • Teamwork: Ability to work collaboratively with other departments and colleagues to achieve common goals.
  • Adaptability: Flexibility to work a variety of shifts, including nights, weekends, and holidays, as required.