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Water Restoration Team Manager
3 weeks ago
Job Overview:
The Water Restoration Group LLC is seeking a highly skilled and experienced Crew Chief/Supervisor to join our team. As a key member of our leadership team, you will be responsible for managing assigned mitigation and remediation projects, ensuring timely completion and exceptional customer satisfaction.
About Us:
We are an industry leader in emergency mitigation and restoration, based in Miami and serving the tri-county market. Our company values GREAT, including Greeting and smiling; Showing respect with name recognition and eye contact; Accepting empowerment to exceed everyone's expectations; Enthusiasm for your position and duties; Accountability for positive attitude and actions; and Trustworthiness in duties and transparency in everything we do.
Key Responsibilities:
- Manage Emergency Projects: Respond to emergency service calls, assign techs within your team, communicate with customers, and document job site conditions in restoration software.
- Leadership and Communication: Demonstrate strong leadership qualities, possess excellent communication skills (verbal and written), and work independently while prioritizing tasks.
- Documentation and Record-Keeping: Obtain work authorization, get customer time sheets signed daily, clock in/out in designated software, fill out necessary paperwork, record job notes, and take photos of job sites.
Requirements and Qualifications:
To succeed in this role, you must have knowledge of MS Office, databases, and spreadsheets. You should possess basic accounting principles, leadership qualities, and excellent communication skills. A high school diploma is required, with some college preferred. Industry experience is also desirable.
Benefits:
- 401(k) retirement plan
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- On call
- Overtime
- Weekends as needed