Optical Consultant

4 weeks ago


Lake St Louis, United States EssilorLuxottica Full time
Job Overview

LensCrafters is the largest optical retailer in North America, with over 1,000 stores and a reputation for quality vision care dating back over 35 years. We're passionate about helping people see better, and we're looking for talented individuals to join our team as EyeCare Advisors.

About the Role

This role involves creating exceptional value for customers by delivering the LensCrafters experience. You will work closely with doctors and retail staff to ensure all patients receive high-quality optometric care. As an EyeCare Advisor, you'll be responsible for greeting customers promptly, answering phone calls, explaining paperwork and products, and performing pre-examination testing with accuracy.

Key Responsibilities
  • Greet customers within 30 seconds of arrival
  • Answer phone calls within 3 rings
  • Explain all required paperwork, tests, products, and services
  • Review prescriptions and patient information carefully
  • Show patience and courtesy to indecisive or difficult customers and patients
  • Perform work accurately and thoroughly despite time pressure and customer volume
Requirements
  • High school graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
Benefits and Compensation

The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience. In addition to a competitive salary, you may also be eligible for bonuses and commission plans. Benefits include health care, retirement savings, paid time off/vacation, and employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates.



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