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Retail Sales and Service Specialist

2 months ago

Vero Beach, Florida, United States Asurion Full time

Job Title: Floating Retail Specialist - Sales, Repair & Tech

LOB: Customer Solutions InStore

Sign-On Bonus: $1,500

Starting Pay: $17.65, per hour + maximum incentive potential of up $700/month, based on performance

Job Summary:

We are seeking a highly skilled and customer-focused Floating Retail Specialist to join our team at Asurion. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving quality sales in a fast-paced retail environment.

Key Responsibilities:

  • Travel to locations within the district as advised by the District Manager and maintain schedule flexibility.
  • Be the face of Asurion and deliver award-winning, personalized customer experiences.
  • Provide technical expertise, troubleshoot, and repair customer electronic devices.
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
  • Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products.
  • Complete initial 5-week training, including Apple & Samsung Certifications.
  • Manage inventory.
  • Partner with cross-functional teams to deliver programs/processes and provide feedback.
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs.
  • Sharing feedback with leadership regarding process opportunities within the store.
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Other duties as assigned.

Requirements:

  • 1+ years of customer service/sales experience.
  • 6+ months experience with product service support or electronics troubleshooting (preferred).
  • Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week.
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice.
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • A completed background check (criminal and drug test).
  • Basic knowledge of Microsoft Office.
  • Knowledge of mobile devices and operating systems.
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards.
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).

We Offer:

  • Certifications & ongoing training.
  • Competitive hourly pay & performance-based bonuses.
  • Benefits – Health, Dental, Vision and more.
  • Paid Time off.
  • Career growth opportunities.
  • Skills development and hands-on training.
  • Uniform allowances.
  • Mileage Reimbursement.
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health.