Collision Estimator

5 days ago


Bellevue, Washington, United States AutoNation Full time
About the Role

As a Collision Estimator at AutoNation, you will play a crucial role in ensuring the smooth repair process for our customers. Your excellent communication skills and empathetic nature will help you build strong relationships with customers, insurance companies, and parts associates.

Key Responsibilities
  • Greeting and Consulting: Greet customers, discuss repair options, and provide transparent estimates.
  • Repair Needs Assessment: Determine repair needs based on customer information, vehicle walk-around, inspections, and test drives.
  • Sales and Goal Achievement: Ask for the sale on all estimates and meet or exceed targeted sales goals and customer satisfaction index.
  • Communication and Collaboration: Communicate frequently with technicians and parts associates to ensure timely completion of work and follow up with customers on the status of their vehicle.
  • Administrative Tasks: Process transactions, ensure compliance with state and federal laws, and handle administrative processes in a timely fashion.
Requirements
  • Customer Experience: Proven ability to provide an exceptional customer experience.
  • Goal-Oriented: Ability to set and achieve targeted goals.
  • Attention to Detail: Detail-oriented and organized with a focus on accuracy.
  • Communication Skills: Demonstrated communication, consultative, interpersonal, and organizational skills.
  • Technology Experience: Experience and desire to work with technology.
Opportunities for Growth

As a successful Collision Estimator, you may have opportunities to grow into roles such as Collision Director or Collision Production Manager. Our Associates have many choices for career growth and development, and we are committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.

Benefits and Perks
  • Competitive Compensation: Enjoy a competitive salary and 401k matching.
  • Health and Wellness: Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate Discounts: Exclusive RX Pet program offering discounts on medications and Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Community Involvement: Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

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