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Accounts Receivable Specialist

2 months ago

Tempe, Arizona, United States Rose International Full time

Position Overview: Rose International is looking for a dedicated Collections Representative to manage the collection of overdue accounts efficiently and professionally, adhering to established collection protocols.

Key Responsibilities:

  • Maintain a consistent performance level in collecting debts for assigned accounts, meeting specific targets such as daily call volume and contact rates.
  • Conduct outbound and inbound calls based on priority as directed by management.
  • Engage with clients to negotiate payment plans, assessing their capacity and willingness to settle debts.
  • Accurately relay information to clients while navigating various systems and screens.
  • Document all collection activities for each account in compliance with established guidelines, utilizing appropriate codes and notes.
  • Communicate collection progress to relevant stakeholders, including branch lenders, as necessary.
  • Request updated credit reports or initiate skip tracing as per standard operating procedures.
  • Process account extensions following company policy.
  • Regularly update the collections supervisor on the status of challenging accounts.
  • Ensure all delinquent accounts are thoroughly addressed according to standardized procedures.
  • Send necessary correspondence to debtors as required.
  • Facilitate customer payments through electronic methods when applicable.
  • Handle account maintenance tasks in line with established protocols.

Qualifications:

  • Stable employment history.
  • 2-3 years of recent experience in collections, preferably in a call center environment.
  • High school diploma or equivalent.
  • Experience in Auto, Mortgage, or Credit Card Collections (minimum of 2 years).
  • Strong verbal and written communication skills.
  • Effective decision-making and problem-solving abilities.
  • Excellent time management and organizational skills.
  • Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint.
  • Ability to work collaboratively in a team setting.
  • Willingness to work flexible hours, including overtime as necessary.

Additional Information:

  • Only candidates authorized to work in the designated country will be considered.
  • Position start dates and durations are estimates and may vary based on client needs.

Equal Opportunity Employer: Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.