Customer Service Specialist

2 weeks ago


Ripley, Mississippi, United States H&R Block Full time

H&R Block is a leading provider of tax preparation and financial services. We are seeking an experienced Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to clients in a fast-paced office environment.

About the Role:

This is a seasonal position with a competitive estimated salary of $25,000 - $35,000 per year. As a Customer Service Specialist, you will be the first point of contact for clients, answering phone calls, greeting clients in a personalized manner, and matching clients with the best-suited tax professional for their needs.

Key Responsibilities:
  • Provide exceptional customer service to clients in a friendly and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members
Requirements:
  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office

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