Seasonal Retail Fulfillment Support Associate
4 weeks ago
About the Role
We are seeking a highly motivated and detail-oriented Fulfillment Support Associate to join our team. As a key member of our retail fulfillment team, you will play a critical role in driving a great shopping experience for our customers by supporting the operational activities that drive sales, profit, and excellent customer service.
Key Responsibilities
- Provide exceptional customer service by greeting customers, answering their questions, and providing assistance in a friendly and professional manner.
- Monitor alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders and conduct customer pick-up during peak times.
- Locate ordered items in the store and prepare merchandise for shipment using handheld technology and appropriate packing materials.
- Support other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
- Collaborate with other team members to achieve goals and maintain a positive work environment.
Requirements
- Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion, and respect.
- Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
- Able to communicate effectively with customers and provide clear direction to colleagues.
- Self-starter; able to adapt quickly to changing customer expectations and needs.
About Us
Macy's is a leading retail company that is committed to creating a brighter future with bold representation for all. We know that each person here is unique, and we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from.
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