Host - Food and Beverage Service Professional
4 weeks ago
We are seeking a highly skilled Host to join our Food and Beverage team at The Peninsula Chicago. As a Host, you will be responsible for providing exceptional guest experiences and ensuring seamless service in our restaurant.
- Key Accountabilities:
- Responsible for all activities related to reservation handling, greeting, seating, and farewell in the restaurant as per standards set by the hotel.
- Perform pre-service and after-service procedures as per standards.
- Confirm reservations and large parties 2 days out.
- Handle on-the-day reservations to Peninsula standards.
- Understand and accurately follow the standard of sequence of service.
- Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area, and make recommendations for corrections and improvement as needed.
- Responsible for taking-out orders over the phone or in person.
- Responsible for cash handling.
Requirements:
- Must have at least 2 years of guest service experience.
- Knowledge of Open Table or other computerized reservation systems.
- Some computer experience (Excel/Word).
- Wine knowledge.
- Micros experience.
- Ability to multi-task.
- Impeccable grooming and excellent presentation.
- Outgoing, well-spoken, polite, level-headed, patient, ability to smile easily, and get along with different personality types.
- Ability to handle high-stress situations.
We offer a range of benefits, including:
- 10 vacation days per year.
- 9 paid holiday days per year.
- 5 Chicago Paid Sick Leave days per year.
- 5 Chicago Paid Leave days per year.
- Complimentary employee meals.
- Discounted parking.
- Discounted and complimentary room nights at The Peninsula Hotels.
- 50% restaurant discount.
- 50% discount on spa services.
- 25% discount on spa retail.
- 80% company-paid medical, dental, and vision coverage.
- Complimentary life insurance.
- Complimentary long-term disability.
- Retirement plan with 5% company match.
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