Host - Food and Beverage Service Professional

4 weeks ago


Chicago, Illinois, United States The Hongkong and Shanghai Hotels LTD Full time

We are seeking a highly skilled Host to join our Food and Beverage team at The Peninsula Chicago. As a Host, you will be responsible for providing exceptional guest experiences and ensuring seamless service in our restaurant.

  • Key Accountabilities:
    • Responsible for all activities related to reservation handling, greeting, seating, and farewell in the restaurant as per standards set by the hotel.
    • Perform pre-service and after-service procedures as per standards.
    • Confirm reservations and large parties 2 days out.
    • Handle on-the-day reservations to Peninsula standards.
    • Understand and accurately follow the standard of sequence of service.
    • Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area, and make recommendations for corrections and improvement as needed.
    • Responsible for taking-out orders over the phone or in person.
    • Responsible for cash handling.

Requirements:

  • Must have at least 2 years of guest service experience.
  • Knowledge of Open Table or other computerized reservation systems.
  • Some computer experience (Excel/Word).
  • Wine knowledge.
  • Micros experience.
  • Ability to multi-task.
  • Impeccable grooming and excellent presentation.
  • Outgoing, well-spoken, polite, level-headed, patient, ability to smile easily, and get along with different personality types.
  • Ability to handle high-stress situations.

We offer a range of benefits, including:

  • 10 vacation days per year.
  • 9 paid holiday days per year.
  • 5 Chicago Paid Sick Leave days per year.
  • 5 Chicago Paid Leave days per year.
  • Complimentary employee meals.
  • Discounted parking.
  • Discounted and complimentary room nights at The Peninsula Hotels.
  • 50% restaurant discount.
  • 50% discount on spa services.
  • 25% discount on spa retail.
  • 80% company-paid medical, dental, and vision coverage.
  • Complimentary life insurance.
  • Complimentary long-term disability.
  • Retirement plan with 5% company match.


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