Medical Support Associate
5 days ago
About the Role:
The Medical Assistant I - Clinical Support provides client care services in accordance with agency policies. This role is responsible for providing health and contraceptive information, assisting with medical procedures, and ensuring quality client care. The ideal candidate will have excellent customer service, problem-solving, judgment, organizational, and communication skills.
Key Responsibilities:
- Provide accurate information to clients regarding services and options.
- Briefly orient patients on what to expect during their visit.
- Inform patients about delays.
- Respond to telephone calls by making appointments and providing information and appropriate referrals.
- Schedule, cancel, and reschedule patient appointments as appropriate.
- Prepare and maintain patient medical records.
- Maintain accurate records for patient registration, medical records, lab testing, etc.
- Competently utilize the computerized client information system for appointment scheduling and data entry.
- Provide customer-focused services and anticipate patient needs.
- Gather and record pertinent information from patients for health services.
- Conduct verbal history and screening for medical record documentation.
- Administer medication according to scope of practice or licensure.
- Document patient information accurately and maintain confidentiality.
- Participate in a team approach delivery system of services to patients.
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