Optical Expert

Job Summary

The Licensed Optician at EssilorLuxottica is responsible for delivering exceptional customer experiences by performing key steps of our selling model. This role requires a strong commitment to providing unsurpassed customer service, developing optical skills, and creating an effective learning environment.

Key Responsibilities

• Convey a commitment to providing exceptional customer service by executing our CEE Service Model through Connect, Explore, and Exceed.
• Support problem-solving and troubleshooting, engaging patients, customers, and fellow associates with technology to enhance experiences.
• Deliver Diamond Service Principles and Service Vision, celebrating LensCrafters' advantages and setting the tone for customer service.
• Anticipate problems, explore underlying reasons, and develop long-term solutions.
• Assist customers in selecting frames and lenses, suggesting improvements and recommending solutions.
• Show patience and courtesy, tracking down answers to unfamiliar questions or products.
• Assist co-workers with questions or problems, cooperating in group efforts.
• Act as a leader in optical acumen, providing a voice for associates due to expertise.
• Educate customers on LensCrafters' guarantees and services, including eyewear care tips and follow-up services.
• Handle tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly.
• Ensure finished eyewear meets optical standards and customer requirements.
• Celebrate LensCrafters' advantages at dispense.
• Strive to achieve exceptional results on LensCrafters' annual CEI/Functional Skills.
• Operate the Point of Sale terminal, inputting customer and prescription information with accuracy and attention to detail.
• Accurately operate the Point of Sale, collecting proper payment and retaining proper change for various transactions.
• Proficient in Order tracker to support customers getting orders RWP (ready when promised).
• Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided planograms.
• Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction.

Requirements

• High School Diploma or equivalent.
• State licensure or certification by a nationally-recognized opticianary association as an optician.
• Optical dispensing experience.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Strong communicator and listener.
• Awareness of current fashion trends.
• Sales skills – ability to use and carry an IPAD/tablet.
• Comfortable with use of technology to engage patients, customers, and associates.

Preferred Qualifications

• Actively studying LensCrafters Quality, Fitting and Adjusting Program.
• Previous customer service and retail experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.