Healthcare Operations Assistant

1 week ago


Sugar Land, United States Sugar Lakes Family Practice Full time
About the RoleSugar Lakes Family Practice is a fast-paced medical office with 11 providers, growing steadily. We need a reliable and efficient Appointment Scheduler to handle high call volumes and requests while maintaining exceptional customer service.

This role involves being the liaison for internal/external healthcare providers and entities, effectively answering inbound calls from patients, providers, and organizations. The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively within a team atmosphere.

Responsibilities Include:
  • Handling inbound calls, responding to patient inquiries, and resolving issues promptly.
  • Fowards calls to appropriate departments and/or personnel, takes accurate messages, and relays information to relevant parties.
  • Maintaining up-to-date knowledge of company policies and procedures, ensuring compliance.

Qualifications

We seek a motivated and flexible individual who can adapt to changing situations, work efficiently under pressure, and prioritize tasks effectively.

Required Qualifications:

  • High school graduate or GED
  • One (1) year experience in a physician's office or healthcare facility
  • One (1) year EMR experience
  • Ability to read, understand, and follow verbal and written instructions, with minimal supervision.


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