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Luggage Transfer Specialist

2 months ago

Appleton, Wisconsin, United States SP+ Full time
Job Overview

Company Overview

SP+ is committed to Our Promise, "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time and strives to deliver exceptional service to those we support. This commitment is reflected in our blend of skilled personnel and advanced technology, ensuring that every moment spent with us is meaningful.

Primary Role – Responsible for the efficient transfer of luggage to and from shuttle buses.


Key Responsibilities

  • Facilitate the movement of luggage as passengers arrive and depart.
  • Guide travelers along the designated pathways to the terminal or shuttle buses.
  • Adhere to all safety, security, and quality protocols established by SP+ Transportation and relevant regulatory bodies.
  • Provide assistance to customers within the facility as directed by management.
  • Address and resolve customer inquiries and complaints effectively, either independently or with managerial support.
  • Maintain a professional appearance and adhere to uniform standards throughout scheduled shifts.
  • Deliver outstanding customer service while performing baggage handling duties.
  • Carry out additional tasks as assigned by supervisors or facility management.

Qualifications

Essential Requirements: To excel in this role, candidates must demonstrate the ability to perform all key responsibilities satisfactorily. The following qualifications are indicative of the skills and abilities required. Reasonable accommodations may be provided for individuals with disabilities.

Customer Service Skills: Maintain a positive demeanor and respond promptly to service requests.

Education/Experience: A high school diploma or a combination of relevant experience and education is required.

License Requirement: A valid state-issued driver's license is necessary if driving a company vehicle is part of the role.

Adaptability: Ability to adjust to changing work conditions and manage unexpected events.

Judgment: Demonstrate sound and accurate decision-making skills.

Professionalism: Maintain composure under pressure.

Language/Communication Skills: Proficient in reading, writing, and interpreting English. Capable of responding to common inquiries and complaints from customers. Communicates clearly and listens attentively; responds effectively to questions. Writes clearly and informatively; able to interpret written information.

Work Environment: The characteristics of the work environment include:

  • Moderate to loud noise levels.
  • Exposure to vehicle emissions ranging from moderate to high.
  • Potential exposure to extreme temperatures.
  • Working conditions may include various weather elements.
  • High exposure to bright sunlight and nighttime conditions.

Physical Demands: The physical requirements for this position include:

Regular use of hands and fingers for communication with customers and colleagues. Frequent sitting, reaching, standing, and walking. Regular climbing, balancing, stooping, kneeling, and crouching. Ability to lift and move up to 75 pounds consistently. Quick movement is often necessary. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

SP+ is an equal opportunity employer, committed to a policy of recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected classes. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or for exercising their EEO rights.