Cooperative Customer Advocate

3 days ago


Montgomery, Texas, United States MidSouth Electric Co-op Full time
About the Job

As a Member Services Representative, you will be part of a dynamic team that provides exceptional service to our members. This is a full-time position offering a competitive salary and comprehensive benefits package.

In this role, you will be responsible for handling customer inquiries, resolving issues, and promoting our services and products portfolio. You must have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment with quickly changing priorities and situations.

Key Responsibilities

Your key responsibilities will include:

  • Providing exceptional customer service to our members via phone, email, and in-person.
  • Resolving customer complaints and issues in a professional and timely manner.
  • Promoting our services and products portfolio to existing and potential customers.
  • Collaborating with internal teams to resolve complex customer issues.
Requirements

To succeed in this role, you must have:

  • A High School Diploma or equivalency with 3 years or more experience in a call center environment or a professional customer service business office.
  • Customer Service Experience working in an Electric Utility and/or Fiber Optic/Telecommunications Environment preferred.
  • Technical Skills: Ability to utilize the internet, multiple computer screens, and various databases to transform member problems into solutions.
  • Attention to Details: Demonstrating a high level of accuracy and attention to detail to prevent incorrect information.
  • Excellent Interpersonal Skills: Effectively communicating with members as well as all departments of the coop.
  • Time Management Skills: Prioritizing, multi-tasking, and working in a high energy, fast paced environment.
  • A Valid Texas Class C Driver's License: Maintaining a good driving record measured by MidSouth's criteria.
  • Bilingual English-Spanish is NOT a requirement but is certainly a PLUS.
Salary Range

$45,000 - $65,000 per year based on location and experience.

Benefits Package

MidSouth Electric Co-op offers a comprehensive benefits package that includes medical, dental, and vision, as well as a Traditional and Roth 401(k) with a 1:1 match up to 8%. We also offer paid time off, tuition reimbursement, and much more.



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