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Customer Service Technician

2 months ago

Conneaut, Ohio, United States Windstream Full time
About the Role

As a Customer Service Technician at Windstream, you will play a vital role in representing our leading telecommunications brand, connecting homeowners, small businesses, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians are passionate about technology and delivering exceptional customer experiences. Through providing technical expertise and support, our Customer Service Technicians build meaningful connections with customers, creating long-term relationships.

Key Responsibilities
  • Install and repair residential and business communications services, including telephone, internet, and video.
  • Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
  • Recommend products and services that resolve customers' communications needs.
  • Work in both buried and aerial plant, requiring pole climbing and ladder skills.
  • Safely operate and maintain clean and organized company service vehicles.
  • Work in both inside and outside environments.
  • Complete necessary safety training and follow safety standards and regulations.
Requirements
  • Basic technology and math skills.
  • Valid driver's license and safe driving record.
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to use equipment with maximum load capacity of 275lbs.
  • Ability to lift up to 50lbs, capable of working aloft.
  • Ability to successfully complete required safety training.
  • Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
  • Ability to respond to after-hour callouts.
  • High School Degree or GED equivalent.
  • Customer service or sales experience.
  • Certifications or training directly related to the position.
  • Two-year technical degree in computers or electronics, or the equivalent in work experience.
Benefits
  • Medical, dental, and vision insurance plans.
  • 401K plan.
  • Health and flexible savings account.
  • Life and AD&D, spousal life, and child life insurance plans.
  • Educational assistance plan.
  • Identity theft, legal, auto, and home insurance.
Windstream Culture

At Windstream, we cultivate a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.