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Installation Leader

2 months ago

Goldsboro, North Carolina, United States Mayroad Full time

Job Summary:

Mayroad is seeking an experienced Operations Director to lead our property management team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our multi-family property management portfolio, ensuring the long-term health and financial performance of our assets.

Key Responsibilities:

  • Oversee all aspects of property operations, including maintenance, leasing, and resident management.
  • Lead and manage a team of property management professionals, providing guidance and support to ensure excellent customer service and financial performance.
  • Develop and maintain strong relationships with local stakeholders, including military partners and vendors.
  • Conduct thorough monthly reviews of operating statements, identifying variances and providing input for reconciliation.
  • Lead the development of the installation's property management annual operating budget and provide property management inputs to the consolidated budget.
  • Support the VP of Property Operations in preparing for timely submission of quarterly property operations performance incentive fees.
  • Responsible for overall vendor management, sourcing vendors and developing and issuing requests for proposals.
  • Work closely with the VP to support initiatives and collaborate on best practices.
  • Lead the onsite property management team in achieving budgeted financial goals and fees.
  • Assist as needed with property management aspects of due diligence and procurement efforts for new business opportunities.
  • Participate in and contribute to regular strategy and operations meetings with senior leadership to develop long-range property management objectives and organizational plans.
  • Support the VP of Communications in executing global marketing initiatives and develop and execute local marketing initiatives.
  • Assist Development and Construction in identifying, planning, developing, and providing support in executing construction opportunities that ensure company growth and effectiveness.
  • Support senior leadership in identifying and developing long-term construction planning.
  • Participate in and contribute to stakeholder meetings, including installation management review committees, quarterly management review committees, annual site visits, and installation partnering meetings.
  • Mentor and develop property operations team members.

Requirements:

  • Bachelor's degree in Real Estate or related field or relative industry credentialing.
  • 5+ years of experience in managing a multi-site conventional, affordable, or military property management portfolio, with increasing levels of responsibility.
  • 3+ years of supervisory experience of a high-level performance team in a property management or hospitality role.

Preferred Qualifications:

  • Proven history of building strategic relationships that are aligned with operational goals and focused on creating customer value.
  • Proven success leading by example in order to empower and develop team members and ensure accountability at all levels.
  • Computer proficiency and working knowledge of operational software, MS Word, Excel, and business intelligence platforms.
  • Ability to travel up to 25 percent of the time.

Work Environment:

While performing the duties of this job, the employee regularly works in an office setting with travel comprising up to 25-40 percent of duties, depending on assigned installation(s). Must be able to work from home with minimal distractions from outside sources. When visiting onsite locations, particularly construction/renovation sites, may require the use of personal protective equipment. May occasionally involve exposure to industrial hazards, including heat, cold, climate conditions, and hazardous environments associated with construction.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to travel regularly. No heavy lifting is expected. However, travel requirements may require exertion of up to 25 lbs. of force.

Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges are helpful for normal conversations, receiving ordinary information, and preparing or inspecting documents. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculators, and printers/copiers is needed.

Management of stress associated with leading at a corporate level, meeting and reporting deadlines, accountability, and accuracy.