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About Belong Home, Inc.
We are a pioneering company in the consumer real estate industry, dedicated to creating authentic belonging experiences for homeowners and residents. Our mission is to redefine the way people experience renting a home by putting people first.
Job Summary
We are seeking a highly motivated and customer-focused Resident Growth Specialist to join our team. As a key member of our growth team, you will be responsible for managing the entire resident funnel, from lead generation to onboarding. This is a high-impact and high-visibility role that requires strong problem-solving skills, excellent communication, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Assist homeowners in making informed decisions and guide them through the process of getting their homes loved.
- Problem-solve with homeowners to maximize their annualized revenue from their homes.
- Conduct rent price analysis and qualitative analysis to help homeowners reduce vacancy costs.
- Manage the application process for all residents applying to the homes you manage, qualifying leads and ensuring a smooth application process.
- Collaborate with our member services team to build and advance memorable experiences for our homeowners and residents.
- Lead initiatives to improve our internal processes with a focus on efficiency and growth.
Requirements
- Experience in real estate is a plus.
- Excellent command of the English language, both written and oral.
- Ability to work under pressure and adapt quickly to adverse situations.
- Customer-service focused and detail-oriented.
- Empathetic, kind, thoughtful, responsive, and timely.
- Availability to work on weekends and some holidays.
- Passion for working in an early-stage venture-backed startup with big dreams.