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Relationship Banker

2 months ago

Buffalo, New York, United States Bank of America Full time
About the Role

We are seeking a highly motivated and customer-focused Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will play a critical role in building and maintaining strong relationships with our clients, providing them with exceptional service and support to meet their financial needs.

Key Responsibilities
  • Engage with clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
  • Accurately and efficiently process cash transactions for clients as needed.
  • Build relationships with clients to meet their financial needs and provide them with tailored solutions to achieve their financial goals.
  • Follow established processes and guidelines in daily activities to ensure compliance with all applicable laws and regulations.
  • Manage financial center traffic, appointments, and outbound calls effectively to ensure a seamless client experience.
  • Drive the client experience by providing exceptional service and support to meet their needs and exceed their expectations.
Requirements
  • High school diploma or equivalent required; bachelor's degree or business-related associate degree preferred.
  • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
  • Six months of cash handling experience.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and critical thinking skills, with the ability to adapt to changing situations and priorities.
  • Ability to work in a fast-paced environment and manage multiple tasks and priorities simultaneously.
What We Offer

As a Relationship Banker at Bank of America, you will have the opportunity to work in a dynamic and supportive environment, with access to a wide range of training and development resources to help you succeed in your role. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.